Auto accident in April of 2018. Their 90+ year old driver was traveling at a high rate of speed in a 35 mph zone and crashed into a line of traffic stopped for a red light. Accident totaled Ford SUV behind me, my new company car, and knocked me into the truck in front of me. Germania quickly denied me a rental vehicle to replace my company car, impacting my ability to earn my income. Germania would not respond to emails or phone calls for the next year. They finally responded when they read my email advising them I was filing a complaint with the BBB, Texas Attorney General, and Texas Department of Insurance. I signed a release for them to get my medical, but they have not done so up until this point. As they did not attempt to settle case in a timely manner, they have opened themselves to an unfair claims practice. They owe: 1. a written letter of apology from a high ranking official 2. settlement of bodily injury claim 3. suspension/revocation of adjuster's license 4. fine of company for unfair claims practice The excuses they have used up until this point: 1. We didn't have your phone # - this is false as both home and cell are listed on my emails (which they had numerous) 2. We don't have his medical records - this is false as I signed a release for them to get them. One of the doctors retired and sold his practice, but I was able to send them a copy of his notes. 3. Policy limits - I'm not asking anywhere near the policy limits (even with them having a minimum limit policy) BBB and Texas Attorney General have said the case resides with the Texas Department of Insurance (TDI). TDI using same excuses Germania is using, so we are getting nowhere.