Reference is made to the PNR no KA5ASR, my mother Mrs Kamla Udharam Panjwani along with my son Gunhaar Panjwani travelled on Mar 9 in Business class. Although specific wheel chair request was made and very disappointingly at the Thai airport they were made to wait in the aircraft for 1 hour and after that they were forced to use stair case. She is 84 years old lady and is under extreme pain owing the stepping down and trauma while coming out of aircraft. She is traveling back to jakarta and I want a written confirmation that you will be decent enough to take care of an Elderly Lady and a Business class passenger. I am very dismayed and shocked at your attitude and behavior. I reserve my rights to take the matter to my lawyer and social media. An immediate response shall be highly appreciated. I can be reached on Bangkok number till Mar 13 nite @ +66 [protected] or on my Jakarta number @ +62 - [protected]