This has been going on for close to 2 years now. I got in contact with hoveround. About a wheel chair. I have 2 very bad knees. And a bad back. I am on 2 medications for the pain prescriptions. Plus get every other month a shot in both my knees.. Hoveround send a letter. The need to know my doctors name. Medicaid. And other insurance. I send everything in. I have medicaid. Medicare. And silvescript paying for my medication. The emailed back. The donr take medicare.. So I did not heard from them for a while. Then I got another letter. You are close beto something. To get the wheelchair. But we are so sorry we tried to get in contact with you. But could not.. I forgot to mention the first timer. I have a phone. Where I can read what has been said. And I let them know right away. No phone cals. Only email or postal. My phone does not work. I emailed hoveround again. I told you. No phone calls. My phone does not work.. I dident hear nothing in a while again. Then I got another letter. Now the are taking medicare and medicaid.. But we tried to get in contact with you by phone. But was not able to... Now I got mad. And emailed again to hoveround. How many times do I have to tell you. No phone calls. My phone does not work. / I havent heard from them.. I believe hoveround is a very dishonest. And krooket comp. To deal with. There is something very strange. That the only want to make deals over the phone. Not by email or postal. Phone calls can be altered. But email can not. The are crooks and sheisters. Iwill never deal with those people.. I went to fort myers. Advenced mobillity and got my scooter golden xl. And I am very happy with it. Stay away from hoveround. If the only want to with phone.. There is something very wrong here... The dont deal with email or postal. The are nothing but crooks. Stay away. I am glad. I dident make a deal. On the phone. The are rip ofs and scamming the customers.