They don't know where anything is. The tracking information is updated after the package is delivered. I could go on and on but it's pointless. Walmart.com is using them in addition to their regular shipping partners this holiday season. I have pretty much been paying higher prices elsewhere to avoid incompetent shipping delays. We ( us consumers have been spoiled by Amazon's state of the art shipping and UPS's and USPS and lastly FedEx ) are not stupid and if enough of us shop at places who listen to their customers maybe fly by night ops like UDS with go out of business. Walmart exec's apparently aren't smart enough to add those loses to the cost of their UDS contract. "Just *** off your customers and see how that goes"