27 Jul, 2018 → by ClaimboUser641982
What a terrible online website
3
I don't know how many times I have been on the site for a few hours adding multiple things into my cart ($300-$400) worth of clothing and I get to the cart to checkout and it says I have nothing in my cart. It is infuriating. It isn't like I left and it timed out. Then when I go in and put a gift card in, it will take it and then something screws up. It won't let me checkout. I will then delete the gift card, log out, log back in and boom...it says my card is invalid. Come to find out, they put a hold on my card for two weeks. It finally came off hold after calling 5 times and I go to place another order. Yet again, my items disappeared twice. I was about to give up but I really wanted the items. I go to enter the gift card and it says the same error message and now it is on hold again. Doesn't make sense! Why bother allowing people to buy gift cards if they never work on your site? I'm so done with Express. I've spent thousands of dollars there over the years, but now I'm taking my hard earned money elsewhere.