1 Jan, 2018 → by ClaimboUser410667
What a complete waste of 3 hours

3

the product was defect to start with. The first time I called in the tech after 45 minutes of going through things her line started to break up and I was hearing every 5th word. Finally I just hung up and called back. the next 2 hours again went through the set up process so many times. Finally the tech tells me the unit is no good! Then he sends me to the sales side so they can arrange for a new one to be sent to me. They want me to give them a credit card and charge me a whole new unit until I send the old one back which at that time they will reimburse me my money. The new one would take 4 to 5 days to get to me? I would have to paying for shipping! I might as well go on Amazons web site and buy one from a different company. I can get it in a day and it would work! No shipping and great customer support. They really do not get it at all. What a joke
Helpfull? 0 votes

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