6 Jul, 2021 → by ClaimboUser244944
Western Union Unfair Practices/Webcare (no such thing)

2

I've been doing business with Western Union for many years. Recently I've encountered a problem entering my address. It seems that their system recognizes my address as a PO box. Doesn't matter the address that I enter its the same response. I've complained many, many times. I was a!lowed to work with a rep to fulfill my transaction. Now I've been denied that help. I have tried entering in my debit card number per the rep instructions into their system which also does not work. So obviously there is something going on with my name as it doesn't matter the address. I have an open ticket with the webcare team however none of the suggestions to fix this issue have helped and no one has tried to figure out this issue. Correction, I received a response that my eTag (?) doesn't work. That was it! I have no idea what that is. Not one person is concerned that my family member can't eat, is now staying under an overpass because I'm unable to use WU system and not one person is willing to go the extra mile. If only they would put themselves in my position maybe then they will understand the catastrophic results of this situation. The most telling thing about WU's practices is that there is no listing for anyone at the Corporate level. That alone is a huge statement regarding the type of leadership that runs this company. What I've taken away from this experience is that my $10 to $30 per transaction is a small amount that doesn't affect the bottom line. I'm just stating that we all want to feel that our business is wanted, needed and valued. Its the customers that keep your business running. I'm loyal to you so loyalty deserves to be rewarded with compassion, kindness and understanding. Can someone please go the extra mile for me?! Shawn
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