All the negative things that are said about Western Appliance on the internet are the ABSOLUTE truth. Ron the *** is a true scammer. What he promises compared to what he delivers is totally unacceptable. Lie after lie. One *** story after another. DO NOT GIVE THIS GUY YOUR MONEY! I could give you all the gory details but after reading many other internet reviews I think it's all pretty obvious. He asks for money upfront. Specifically promises you a product (in my case a Viking Refridgerator 2010 or newer, among many other things) then delivers an almost 20-year-old Kitchen Aid that is missing a front panel. Hopefully, there is a state mechanism to shut this business down before he rip's off any more people. I certainly will be pursuing any legal remedies available as I hate to think he continues to mislead and steal people's money. He should be put in jail! Sincerely, Ron Mancuso, Las Vegas, NV