Update by user Sep 16, 2020 no one contacted me from Wells Fargo. Still with same problem. Original review posted by user Aug 17, 2020 Have been consistently paying Wells Fargo monthly on a loan. Noticed that I paid the monthly payment on time by due date, but was charged for another monthly payment when Wells Fargo had the money. Called bank and was received rude and arrogant manager. Bank using money paid to cover back payment which causes current month to incur a late payment and back payment which have been paid to receive another payment when already paid, User's recommendation: do not use this bank.