Before my husband & I left for holiday to the Philippines on 7th February (2018) from Amsterdam Schiphol Airport, we ensured that the weight of our hand baggages is 7 kgs each. Each one of us has personal bag which contained our own laptops (3 pcs), cables & powerbanks. Our hand baggages were weighed but not our personal bags. We arrived at Dubai airport 00:15 and had 2.5 hours layed over before our flight to Cebu, Philippines, Flight number EK338 at 02:45am. When we boarded our flight to Cebu, all our bags (i.e. hand baggages & personal bags) were weighed including the stuff we bought at duty free shop (4 bottled water, Dates, Chocolates, Refrigerator magnets, perfume, cosmetics) resulting an excess of 10 kgs. They asked us to pay $392.00 despite of our protest for the stuff we bought at Duty Free shops and our own personal stuff. Could anyone please explain why all our bags were weighed including the stuff we bought at Duty Free Shops? Unfortunately, we don't have the copy of the receipt anymore but herewith attached is the copy of the statement from Visa showing the amount we paid. If there has been a mistake, we would to ask for refund. Details: Reservation number: NUCFXJ Date of the incident: 08 Feb 2018 Ticket numbers: 176 [protected] & 176 [protected]