We are currently in Dreams Riviera Maya spa hotel in Mexico. Departed on 23rd Sep due to return on the 7th Oct Monday 25th Sep we met with our wedding coordinator who is asking for a coupon as proof of payment for the ultimate package wedding. It is not on our intinary and have been told no proof no wedding. We have contacted Ayr branch and wedding manager on site. Both have informed us that all agencies are communicating to resolve this. However it is now Wed 27th we still do not have proof of payment this is not resolved. This should not take days we have paid so we want our proof. We have wedding guests with us. Elaine McCrea &Patrick Erskine Booking ref : [protected] Funway ref : 7A020064 Dreams riviera room : 1118 Mobile : [protected] Email : [protected]@outlook.com Please can you assist us as you can imagine our stress levels. this is now day 3 and issue not resolved.