I ordered what I thought was a beautiful gown, it was not the same as the picture, stitching and lace was torn and coming apart, I cannot lift my arms as the sleeves have been sewn incorrectly, the buttons are not in a straight line and falling off. The skirt is too long. I have been asking for a refund since the day I received the gown and all I get is...quote...the gown looks fine, just keep it and ignore to subtle errors...end quote. this is supposed to be for the most important day of a ladies live, and I am told to just keep the gown... I ordered the gown 18th March 2016, I received the gown (I had to collect) on the 4th April 2016, tried the gown on the same day and emailed them about the disaster they sent. Sandra is who keeps emailing me back, refuses to acknowledge the defects even after pictures are sent through. The second picture attached is as far as I can lift my arms.