I also have had issues with Susan. I have emailed her several times about my order and never recieved pictures. Each email came a promise of 10 days or fourteen days. I cancel my order and recieved a conformation from Susan that she was canceling my order in May of 09. I to this date have not recieved a refund from Susan. All my emails to her have gone unanswered. The best part of it all is she has block my phone number. I have attempted to call from other numbers and get the stores answering machine but when I call from my cell phone I get a message saying the mailbox is full. I have moved on and used another option for my wedding flowers. I will be proceeding with a civil case to get my refund for my order. I wish I had did more research on this company before submitting my order. Sherri Fuentez