I have been a happy A-plus.net customer for about 6 years until the last several months. I have numerous websites hosted by them. Until the last several months (it is Dec 09), I have received prompt customer and technical service from them. Something dramatically and profound happened at APlus.net to change all that. On Friday Dec 4, 2009 they migrated my webstore(which is selling considerable merchandise for Christmas) to an "upgrade server." The site went down 30 minutes after the migration. When I can the "upgrade" hot line for help the average time on on hold is 20 minutes, but sometimes you have to wait for 40 or more minutes to get a person to talk to you. Over the 48 hours of being down and dealing with tech support people who simply pushed my problem off to someone else, I called and asked for a supervisor. The supervisor, Bill had my website up within 5 minutes and the webstore up within 1/2 hour. All of this could have been prevented if APlus did a better job training their tech support techs and having higher level people on weekends they do server migrations.