. No where on the site before I placed the order, did it say that my order would take 2 weeks to process. Here is my order number: 411****. I ordered a monthly calendar and accepted the default of September through August only to later find out that I probably won’t get the order until mid to late September. I immediately hopped on to chat only to find out that there is nothing that can be done and I would have to cancel the order, wait 60-90 days for the refund or store credit to be issued and then replace the order. First when I stated the problem the agent—Sharemane—restated my problem. Then told me that there was nothing she could do. No supervisors available to assist at a higher level. No phone calls to make and that it would take 60-90 days to issue the refund. My question is why was September even an option? Why at this date wasn’t October the default option? I thought, Ok, we have 11 more days in the month, it should take about 5 days to get my order together and then a few more days to ship, I should be fine. But no, why does it take 2 weeks to get an order together? I have worked in the stationary business before and hand created orders never took me more than 2 weeks to get out. Why can’t an order be edited by the customer service team? Why can’t the chat even solve a problem? Why isn’t there a customer service number to reach. Why do I have to schedule a call that is 72 hours out at the earliest? Why would a refund take 60-90 days? And now in the chat, it seems that my instructions of not cancelling my order and me just living with the mistake because I don’t trust the company and I would rather eat a month rather than lose almost $100, is telling me that she will cancel my order after I have clearly told her not to. A 35 second website fix--a banner saying--"please note due to high volume, orders will take up to 2 weeks to process". Or if this is normal practice--"Orders take up to 2 weeks to process--don't expect our stuff anytime soon--the joy is in the anticipation." It takes 24 to 48 hours to get a response from someone and you know what it has been 48 hours since the debacle started--and no response. I have been buying Erin Condren products for several years—some from the website but mostly from the store here in California and at Staples. I never expected that the customer service model would cause me so much stress. Bad customer service has cost them not just this previously loyal customer whose brain flooded with endorphins with the mention of your name to one that is now going to be flooding with cortisol and others in my planning group with think twice before shelling out not dollars to they company. And for what reason? One lousy month and a poor customer service model.