I ordered this product from the Home Depot in Hendersonville TN, when the packages arrived I could see that the boxes were beaten up. the parts inside (the white vinyl railing) had marks and black scuffs, one railing even had a scratch that was about 15 inches long. one of the stair railing kits was missing the mounting bracket and the cover that goes over the mounting bracket. over the last week I have called the Home Depot customer service and had been told one time that there was nobody at the manufacturer for them to address the issue. told another time that the manufacturer was send the missing parts and should arrive in 24 to 48 hours, called yet again a week later and still have not received the missing parts. the Home Depot customer service employees have all been polite and respectful but not competent. I can understand the Home Depot cannot control their venders but they certainly need to train the staff to resolve issues for customers and perhaps consider not selling merchandise from venders that have a bad product and will cause them to lose customers. I have both Ace and Lowes near and do not plan to shop with Home Depot again.