It is horrible. Only their airlines never fly due to weak weather conditions while the others do. Everything would be ok, if it happened to me, I would probably never pay attention. But it was about my 15 yo daughter. I sent a couple of emails to complain trying to resolve it, but they didn't do anything. My girl had to spend 10 hours in an unknown city waiting for their next flight because they couldn't do anything. Never again. We're done with them.