I received a letter from First National bank Omaha staying we're here to help. This statement in in reference to the covid 19 pandemic. I have been out of work for 6 weeks and have yet to receive a check from unemployment. I called the # on the letter to see what the offer was. I was told I do not qualify for the program. I was told I do not fit their criteria. I was told that they could not tell me what the criteria was. After hard pressing I was told that my credit score was too low. (My credit score is is 720) and that my account is not up to date (I have no past due payments) I was told that there was no supervisor to speak to and that a supervisor would call me back. This was so odd and seemed like a scam or like my account was hacked in Some way. Meanwhile b4 I made this call my husband called the 800# for covid relief and it was no problem. They deferred his payment immediately without hesitation. I have to say it felt discriminatory. I was treated terribly.