If I could give a negative 5 stars, I would. I just spoke with a supervisor about why I lost a resort exchange opportunity. I was told that when I was on the site and speaking to one of their representatives, the person told me that I should get out so that she could see it. However, once I got out, someone else grabbed it because it was a live system. It was completely my fault because if I liked it so much I should have clicked on the "confirm" button right away rather than talking to them. He went on an on to say it was entirely my fault. He said that I could not have been that serious about booking it, otherwise I would not have lost it.