Because I'm immune-suppressed Thanksgiving this year was only my husband and myself. I was not going to cook at all, but my husband found a new kind of Butterball turkey that entailed no work of cleaning and preparation...you just put a FROZEN turkey in the oven. I kept insisting we should defrost it, but my husband read me the label &;;;;; instructions that did indeed state to cook the turkey frozen. We kept the bag on the counter and followed directions perfectly. We ended up with the legs and breast so overcooked they were not chewable. So I cut a portion of meat just below. My smart husband would not even eat it. My meat seemed undercooked. We inspected the turkey to find the bottom half pretty much raw and blood everywhere. To make matters worse, I called the Butterball line next day...after asking me a ton of questions, especially wanting the product number...the phone rep, Lucy, refused to give us a refund! User's recommendation: I've been cooking turkeys for over 30 years and NEVER had a half well over done, too tough to eat top half and then a completely raw bottom half. Butterball's promoting a frozen-to oven ("No need to thaw) does NOT work! To make matters worse, they would not even refund our money! We will NEVER buy a Butterball ever again!