15 Jul, 2019 → by ClaimboUser967276
we did not receive good customer service and the amount refunded should be more than offered.

1

Dear Amtrak my husband and I took a trip from Detroit to Chicago to new Orleans sleeping room. the train was late from the very beginning although the city of new Orleans did leave on time. We were on the second seating for dinner which was after 9pm the server said they were out of food he only had chicken sandwiches which irritated my husband which he asked for bread rolls and he told us that's on the sandwiches and no more salad then came back later to say no more chicken sandwiches so my husband left the table with no food the server said he had one dish he said was really good but it was not if you had seen it you would not had eaten I took a picture of it. and the room the room was not clean there was dirt under the bed and my husband got other customer hair and filth on his sox. so the morning for breakfast i received molded fruit and I showed it to the server and he offered me nothing else . my husband did not come for breakfast. we were aware of the bus picking us up from Jackson miss and ask will we receive lunch and they said no lunch but we did get boxed lunches before taking us to new Orleans and we arrived very late I feel the refund was not enough with all that we went through . it not right to have one server and one sleeper attendant . we got very poor service. I do have more to add but not enough room Mr. and Mrs. Tony Watts
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