We bought a 3+2 leather recliners almost 2 years back. We have raised multiple claims for rip/tears etc. First claim was rejected under regular wear/tear. ( how do we confirm it is regular and accident) Second claim for Rip was rejected under the same clause. We mentioned it was accidental 1- time rip. But again rejected. So whatever the claim is, they reject the claim even after asking to escalate it further.