Our WAVE internet service went down after a storm knocked out the power here 8 days ago. I have called WAVE everyday, since the outage began. (our power was restored in 3 days). All of the neighbors on our street have Comcast and their internet service was restored the same day the power was restored, so they were down 3 days. Then there is WAVE BROADBAND. This is my experience with WAVE: ON day ONE: I call WAVE technical support and let them know my service is out and the CABLE IS LYING IN THE ROAD. They give me an ETA of when service is expected to be restored (2 hours). The time comes and goes and they just change the time on the recording but they never come and fix anything. This goes on day after day after day. I keep calling daily to talk to WAVE "technical support" to try to get someone out here to fix the broken cable. They keep telling me "a crew" will be out. Finally, I beg them to set up an appointment which is 10 days out from when my WAVE service first went out. In utter frustration, I tweet them to try to get someone out here to fix the cable that's still LYING IN THE ROAD. This results in them sending a guy out who wants to come in my house to run a diagnostic on my equipment. (he has to drive over the cable lying in the road to get to my house). I tell him there's nothing wrong with my in-house equipment, THE CABLE IS LYING IN THE ROAD DISCONNECTED. He argues with me that he's getting some strange readings that say my equipment isn't working. I walk him up the driveway to show him the downed cable he just drove over and he says, Oh, your line is down. This will take a line crew to fix, I can't do that, I'm a technician. Can you feel my pain yet? After he leaves, I get an emailed service review survey from WAVE to find out how satisfied I am with my service appointment. When I click the link to respond and take the survey...wait for it...the link doesn't work. Seriously. I call and tweet again the next day...and still no service. My experience with WAVE BROADBAND SERVICE is a complete FAIL. They are the bottom of the barrel. 8 days with no service and counting.