I have waited approx. 10 days for today's appointment since lodging the complaint. Homeserve could not come earlier as they said they are too busy. I have specially taken a day off work. At 12.50 pm Homeserve called me to tell me their engineers are too busy to come today. This is not acceptable answer after 10 days of water leaking from my drive to public footpath. I am getting complaints from footpath pedestrians and will hold HOMESERVE responsible for any injuries. The is slippery algae now growing on the water which is very slippery. Copy of this complaint is also being sent to Affinity water for their information. 5th June 2017