DO NOT USE AUSWIDE VANLINES!!! I know it seems cheap but it's not worth it in the long wrong. My partner and I had to move to Queensland from Melbourne, so we organised our move with Auswide. Unfortunately due to personal reasons we had to stay in Melbourne. This is where the problems began - Auswide couldn't tell us where our furniture was!!! We had to speak to 3 different people before someone "had an idea" of where it might be and this happened over a number of days. So by now we had been accepted for a property but had no furniture to move in or even knew where it was. Then when they arrived to our new property proceeded to explain to us that it would be extra for them to move our furniture. So we moved all of our furniture inside. Finally a few of our larger items were water damaged. My bookshelf, entertainment unit, quilts etc. We rang as insurance is meant to be included - this was 5 months ago!! We have been to consumer affairs, rung Auswide they play dumb and won't pay the insurance. So please don't waste your money on this removal's company.