I was bought a new water cooler several months ago and it has always leaks slow. Now it leaks terribly and flooded my office. I contacted customer service and explained the situation and was advised that that's just to bad! No receipt- no replacement. It was imported from China in 2016 and I just bought it. They said it was out of the 1 year warranty. I advised that it was just bought, but to bad!!!!!!!!!!!!! So even if it is a gift - you need a receipt to allow them to honor their warranty. By the time the cooler arrives from China- It is already out of warranty. I would ne recommend buying anything from Primo in the future- They do not stand behind their product. I was also put on hold several times and sat waiting, then I was told to call back a different number. Then I was emailed the wrong information on what to fix. On and on!!!!!! Buyer beware!!!!!!!!!!!!!!!!