3 Apr, 2018 → by ClaimboUser225847
Watch the fine print in car rentals.

2

We made a reservation with CarRentals.com and we had to cancel it due a change in our plans. We found that we did not read all the fine print and when we pre-paid for the reservation we waived all our rights to cancel and for any refund. We tried to cancel before the due date to no avail. We will not pre-pay with them again, and we have been using them for along time. Not pleased. When we made the original reservation we were asked if we wanted to prepay to insure the good rental price. We pre-paid then to find out after the fact that after you have paid, there is a small notice at the bottom of the page that says no cancellation, no refunds. This is not obvious when you are paying like on other sites.
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