On vacation and not being home to receive a FEDEX package from SoftSurroundings it was never forwarded to address I had a temp change for all mail andpackages. After FEDEX did their 2nd. attempt delivery my paid package was sent back to S.S. This is where my complaint lies with them. Having using PAYPAL for said package there was never any communication from S.S. on the return or reimbursing my monies UNTIL I phoned customer service. Then had I not pried further with my questions there would have not located the return. Saying this SoftSurroundings had my money for nearly 3 months without any communication on being reimbursed! Only then when I brought it to their attention was a prompt reimbursement? I had a prior situation on their Outlet I ordered and paid for a pair of shoes, 3 weeks later my money was returned to say they ran out of the product? Their policies of orders, FEDEX returns, and advertising of product NOT having on hand is unprofessionally handeled. After writing a lengthy email on them holding my money for the returned package I did receive an apology and $20 plus the price of delivered package for my frustration. I find this appalling and inadequate for the amount of time they kept my money.