I was sold duplicate tickets for a total of $211.47. I called regarding this issue on Sunday before the event started. I was told that a claim was being filed and that it should resolved in 2-3 business days. I called again this last Wednesday the 18th to follow up regarding this claim and told that it was being "escalated" to another department and that it would be resolved in 48 hours. I called again today September 20th, more than 48 hours later, and was informed that the department handling it would need another 5-7 business days. Still haven't received any money back or any real help.