13 Aug, 2021 → by ClaimboUser823640
was deined claim for fixing leak for freon.
1
Monday Aug 9, 2021 an AC technician came to look at my ac. and say that I was complete out of Freon. I didn't have the money to pay at the time so once I got the money I scheduled it for Wed Aug 11, 2021. He came ready to fix the leak and put the Freon in. but he didn't because he said there was a cooper wire that someone moved it. and with the vibration of the ac running the copper wire was rubbing against the tube for the Freon causing the leak. So it wasn't natural ware and tare. And he was going to send in claim to American home shield and they would e-mail me with the verdict. I heard back. the email said: There are limitations associated with approving your move copper line not covered due to not normal wear and tear per section C 4 a no cod for dispatch [protected] under your American Home Shield home service contract. I called them. I was denied the claim, because the leak wasn't caused naturally but by someone moved the wire . and because of that i cant get it fixed. well the guy I talked to said i could go somewhere else to get it fixed. but that will cost way more than what i can afford. So I've been sitting here in a hot house for almost a week. And he didn't care.