Do NOT buy a protection plan from this company, they are underhanded and have many tactics to avoid paying claims or providing cleaning services. We had two spills on a brand new, expensive sectional that we purchased a protection plan for through Kalin Furnishings - the servicing company was Montage Furniture Services (MFS). We paid a good amount for both the furniture and the plan knowing with an elderly parent living with us, it was a necessity. The day of the first stain, we submitted a claim form with receipt and plan coverage information. We had to follow up with MFS because of lack of response, they then requested a long list of requirements including three different letters with information on specific photos they needed, size, angle, distance - and with two different contact emails. We again complied quickly, knowing that the stains would set in the upholstery and the cushion if we allowed it to sit for too long. Again we had to follow up and it was three weeks before they sent the photo request letters and again asked for all the information we provided initially including receipts and plan information. We called at that point, frustrated with their stall tactics and lack of responsiveness, and asked if we can have a professional cleaning service in. The representative checked with her supervisor and then emailed, at our request to have it in writing, that we could try to have it cleaned and it would not void our warranty. That is also stated in our plan details. We were not given the name of any required cleaning services or told only certain cleaning companies would be allowed in that email or via phone, or in the plan details. We did have it professionally cleaned, and right after, received a call from a cleaning company that MFS hired to come out to "look" at the stains (NOT clean them). They next availability was over a month after we first submitted our claim and the spill. A month! Just to look at it. A call today to MFS explaining that we went ahead with their blessing and had the cleaning done, asking how to submit the receipt, resulted in their rep telling us that they won't reimburse us, that we didn't use one of their authorized cleaning services (which they never stated was part of the warranty nor did they provide that information when we asked), and are refusing to honor the claim. We have a call to the original furniture store, Kalin Home Furnishings, to complain about the company they endorse and use. This the most we've spent on furniture thinking this is our retirement home and it would last. This is just an unethical company who doesn't intend to honor their promises, takes money from clients without providing any service. We will be filing complaints and pursuing reimbursement. Montage Furniture Services 4035 Park East Court, Suite 300 Grand Rapids, MI 49546 Phone 800.686.5559