20 Jun, 2019 → by ClaimboUser426450
warranty issues and lack of concern from corporate

2

Several windows that I purchased in 2008 from Pella had defective seals allowing the windows to stay fogged up. I called about this issues in October 2018. Still to this day I still have not had my bay window replaced. The installer would show up with the wrong size, wrong spaces between windows and at times the installer broke the window hardware himself. When I would speak to Larry at the Irmo, SC office he would always say Pella messed up the order and he would fix the problem. But he never did. Finally all of the bad windows had finally been replaced by March 2019 except one. The original bad window (the bay window). Again Larry promised me he got the problem fixed but yet again when the installer (Bill) showed up the window was not right AGAIN. Through out this entire process I asked corporate to help me get this problem fixed and they told me not to contact them, and to keep dealing with the Irmo office. So as of now I still do not have my Bay window replaced and have no idea when its coming in. Larry apparently broke his leg on vacation so I don't know who to call so I left voice mails with people at his office and have not received a call back. what a surprise!!! I paid allot of money for these windows and they are under warranty, someone at Pella should be able to send me the right window in a proper amount of time instead of months. I just want my window replaced as promised and end this nightmare. In a few months it will be one year since this has started. A full year to get a window!!! Sean King
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