My husband and I bought a Vivenso Smart System in June 2017. System works fine. The hose has gotten clogged but nothing we couldn't take care of ourselves. About a month ago, November 2018, while using the upholstery attachment it came apart. I wasn't being rough or abusing the tool. It is simply faulty. So we contact the company and were given the contact information for the distributor for our area, United Alliance Group, LLC. 3316 E. 32nd Joplin, MO. 64804. This is THE WORST customer service I have EVER encountered. After being told we would have to contact the employee who no longer works with the company to get it replaced, completely ignoring the warranty requests and mentions we are basically told we are responsible to pay for replacement parts. I'm paying over $3500 for this system and was promised a 'lifetime warranty'. That is a total crock of *** The kicker here is the representative was very aggressive and underhandedly tries to make the customer feel dumb. When I informed the rep I would be posting reviews of this and recommending that if people want a water system they should buy a Hyla ( Which I do! they are great systems and HONOR THEIR WARRANTY ) the rep told me and I am copy/pasting this so it is a direct quote " And as far as “other companies” customer service I would do a little research and see how they handle their customer service before you make a uneducated recommendation on a company or product. " I'm not making an uneducated recommendation, i have owned a HYLA and dealt with their customer service which is GREAT! I did let this rep know he/she should not be working in customer service and should possibly educate themselves on how to deal with customer complaints and warranty issues. I DO NOT recommend buying this system. After researching customer service is terrible across the board. I would like to return my system and buy a HYLA so I know my needs will be met! I know I can't as we signed a contract, but it doesn't mean I don't wish I could!