1 Jan, 2018 → by ClaimboUser48977
Warranty claims policy

3

I purchased Shaw Floorte Classico Luxury Vinyl Plank flooring and Shaw Selitac underlayment from online retailers. Both products are defective in design. I have tried to make a claim via their warranties. Shaw fails to administrate warranty claims directly -- they force their retailing network to handle warranty claims, despite Shaw being the manufacturer and responsible cause of the product defects. The retailers have no incentive to incur the time nor expense to handle Shaw warranty claims. As a result, warranty claims are essentially ignored except for drawn out and ineffectual communications, that is, plenty of lip service but nothing gets resolved.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Shaw Floors you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.