We've been waiting 5 days for authorization from HWA. Its 100 degree's in Texas, we have our AC guy reading and waiting to install the part which he has and HWA are slow playing. I've called 5 times, our AC technician has called. Each time we're told that its been moved to management. I've had 3 different stories. The last 2 were that they had already authorized so much that they had met quota and couldn't authorize anything else until Monday. (That is not your customer's problem) . I was subsequently told today by them that there's a modification needed on the part to get it up to code and so they have to think about that before authorizing (I'm going to check this with our AC guy). On each of my 5 calls the rep said they would call back by the end of the day with an update. Not once have they done that. I saw that HWA have 1400 1 star reviews on BBB today. I'm not at all surprised.