DO NOT USE this company!! I have never had such a horrible experience-it has been 3 weeks (without a/c in July in Florida) and I call almost daily (sometimes at the beginning and end of the work day) and have been told over and over they will call with update and NEVER once have they called me back to give me an update. And once we finally got to the permitting stage, there was another hang up from their work 7yrs earlier (never had it inspected and closed out the file). I gave them the benefit the first week and blamed the American Home Shield (the home warranty company) for the slow response but the lack of respect for the customers is completely unsatisfactory not to mention they replaced the unit 7 yrs earlier and it already needs replacing! I can not stress enough how horrible this company is!!!!!! User's recommendation: Do not contact unprofessional.