Hello, This complaint is regarding shoddy installation and work performed by Midwest Pool Builders & Stonecrafters located at 3467 Summerlyn Dr St. Louis MO 63129 and owned/work performed by Terry Harr. I am seeking restitution for $38,780 or work performed to be completed correctly! This dollar amount comes from pricing out the corrective actions needing to fix the situation including custom concrete, leveling pool, fixing broken pipelines, and labor to make the install complete and correct. I am a patient person, never complained once while it took over 8 months to complete what was promised to be a 2-3-month job but I am now frustrated beyond belief. The install of the pool is even as the water is unlevel to the side by 1inch+. I also have severe leakage on part of the install located by tanning bed. The final grievance is that I had Terry Harr, the owner himself, winterize the pool which was not done properly and now have broken underground pipes. Terry himself said he would make it right and do the corrective work which required busting up and replacing concrete to make things level, non-leaking, and pipes operational, but that was in April 2018 and this is June 2019. Midwest/Terry will not return my phone calls and has been avoiding me. As previously stated, I am seeking what was promised and paid for or the moneys returned to me so I can have the work done properly by a reputable company. I have been swindled not only out of the memories with my family due to the dysfunctional pool install, but also monetarily out of tens of thousands of dollars of money already paid to Midwest/Terry. Sincerely, John J. Hogan