I paid this crazy lady Samira way too much for my ticket, because there was a family emergency and I was in no position to shop around. I paid about one and a half weeks before the scheduled day of departure, took off work, was ready and the night before I was too leave, her crazy employee who doesn't understand much English calls me and tells me not to go to the airport the next day cuz I'll "just be standing there!" No explanation, just said she was the messenger and Samira had told her to tell me not to go to the airport. When I complained and asked her to get in touch with Samira for details, she kept saying Samira is "really hard to get in touch with" and she tried to blame me! She said they would call me the next day and try to get me on the flight for the day after. I had multiple destinations and everything would have to be changed. The next day I must have called more than 10 times before they took care of it, and then they said there were no seats on one of the flights and needed more money ($150) to book this whole trip, the one they had said I was confirmed on. Basically she didnt buy the tickets on time when I paid her, and then she tried to blame me and also told me she had just given birth, though that is why she has other employees, to help her run her really bad business. I forked over the money, after all it was due to my Uncle's death I was going on this trip. Finally I was on my way when I got to one of my destinations where I was supposed to have a hotel stay included in my ticket price, Samira had told me herself that the hotel was included, that is why I even agreed to a 16 hr stay in this city anyway. But once there, the hotel staff said the travel agent, my horrible and irresponisble travel agent had forgotten to book me a room, therefore I would not get a room, and I was stuck for 16 hours in the airport or had to pay for another room myself! Once back in the US, I called Samira Travel and since she is never there asked her employee for a refund due to what happened with the hotel. He said Samira insists the hotel was not included and I misnderstood! Ok, but she is the one who is not a native English speaker, and recalling her previous actions, I seriously doubted she had misunderstood anything, she was just too irresponsible to remember to either book my room at the hotel or tell one of her employees to do it for her. I asked the employee to have her call me back and he said she would definetely do so, but its been over a week and still no call! Gee, I wonder was it really my fault? I think not. From Samira's INaction, I think its pretty obvious who's fault this whole awful situation really was. So please do yourself a favor, DO NOT go to Samira Travel in NY and CT. You'll be setting yourself up for a real disappointment and also for being robbed of your hard earned money.