3 Apr, 2017 → by ClaimboUser681973
WARNING: DO NOT SHOP HERE !!! HORRIBLE CUSTOMER SERVICE!!
I've purchased from Saffire Blue several times in the past and have recently had 2 awful customer service encounters (on different occasions). Both times, they did not apologize for their mistakes, showed absolutely NO empathy for the issues they created for my business, were unprofessional and insincere. Their "ticketing system" means that their customer service department must reach out to you in order to address your concern. Their follow up is pathetic and there is no sense of urgency whatsoever. They do not answer the telephone when you try to get an answer. When I pushed them for a way for them to make up for their screw ups, they said, simply use the coupon code SAFFIRESORRY for 5% off the next purchase. Yeah right. That's assuming I want to purchase from them again. Which is a definite NO. A company that lacks basic customer service skills should not be in this business. I will be spreading the word avidly as well, in hopes to prevent others from going through the painstaking experience of dealing with Saffire Blue. Two words fellow makers: STAY AWAY!!!!