Update by user Jan 08, 2014 A representative finally arrived to my home today to address the issue. I will have to see if there is an actual improvement with the heat. Although the reps who finally arrived today appeared courteous and helpful I still rate this company *** There is absolutely no excuse why I had to wait 11 months for them to resolve the issue. I made numerous phone calls and sent numerous e-mail. A man named Marc made it clear that he had no intentions to come to my home to resolve the issue until I threatened to take the company to court. Again, I would NOT recommend this company to anyone. Waiting 11 months to resolve/fix an ongoing issue is excessive and poor customer service. Although they provided 1 year warantee on service and parts to wait to the 11th month to finally arrive and honor the warantee is wrong and in my opinion it's deceptive practice. As of February 2013 I made the first complaint. It took them to October to send a representative who acknowledge the fumes from the instillation and all he did was say that the odor will go away in a few weeks. (The company said the odor will go away in a few weeks since the instillation in february....8 months ago). The no heat/fumes continued. In November they attempted to finally schedule an appointment the day I had a medical appointment. I provided them with notice and requested another date. Thinking a professional company would reschedule an appointment later that week or at least the following week, No, Not Komfort Plumbing and Heating. Their next available date was January 8, 2014. UNACCEPTABLE. DO NOT USE THIS COMPANY. You've Been WARNED!!!!! Update by user Dec 15, 2013 I think this site may have a slight glitch lol. But at least it is allowing me to warn others and prevent others from being a victim and scamed out of their money and for that I am greatful. This is my last attempt to provide their correct address: Komfort Plumbing and Heating Inc. 321 East 87 street Brooklyn NY 11236 Lic# 1670 Or contact me and I will send you all the information you need to make sure you have the correct agency I am making a complaint against. Update by user Dec 15, 2013 To clarity my original complaint I want to emphesise that since February 2013- Present (December 2013) All of my complaints has been ignored. Except of 1 time several months ago a representative came to my home. Stood in my livingroom smelled the odor/fumes and said the horrible smell is called "Newness" and it often comes each times they install a new boiler and he explained that the smell should go away within 2 weeks after instillation. However he came to my home a few months after instillation....yes I said months and the horrible smell is still present. This is now December and yes the smell is till present and the radiators still are not working since they installed new pipes and boiler. The name if the horrible, unprofessional company is Komfort Plumbing and Heating Inc. Their address is 31 EAST 87th Street Brooklyn NY. For some reason the address in the previous ad appeared altered. But this is the correct address. If you know of any websites or organizations where I can share my experience and warn others please notify me asap. Thank you. Remember...If they scammed me they can scam you too. Like you I work very hard for my money. I expect to receive professional services from a company with integrity. And fulfill their agreement on the warranty. Update by user Dec 15, 2013 To clarity my original complaint I want to emphesise that since February 2013- Present (December 2013) All of my complaints has been ignored. Except of 1 time several months ago a representative came to my home. Stood in my livingroom smelled the odor/fumes and said the horrible smell is called "Newness" and it often comes each times they install a new boiler and he explained that the smell should go away within 2 weeks after instillation. However he came to my home a few months after instillation....yes I said months and the horrible smell is still present. This is now December and yes the smell is till present and the radiators still are not working since they installed new pipes and boiler. The name if the horrible, unprofessional company is Komfort Plumbing and Heating Inc. Their address is 31 EAST 87th Street Brooklyn NY. For some reason the address in the previous ad appeared altered. But this is the correct address. If you know of any websites or organizations where I can share my experience and warn others please notify me asap. Thank you. Remember...If they scammed me they can scam you too. Like you I work very hard for my money. I expect to receive professional services from a company with integrity. And fulfill their agreement on the warranty. Original review posted by user Dec 15, 2013 I hired Komfort Plumbing & Heating, Inc. located at 321 Wast 87th Street Brooklyn , NY 11236. NY Master Plumbing Lic# 1670. On February 2013 they installed a new boiler and pipes into my home I had recently purchased. The proposal as well as the contract state that I have 10 year manufacturers warranty on sections. And 1 year warranty on parts and labor from Komfort Plumbing. The boiler that was installed was a "Burnham Independence Boiler" by U.S. boiler Company. Since February 2013 right after they installed the new boiler I have contacted Komfort via phone and e-mails informing them of the problems I was having with the boiler. Because ever since the instillation multiple problems has arises I refer to their boiler as being "defective" because it does not work as a boiler should. To today the following problems still exists: a) (Note: Prior to Komfort Plumbing and Heating, Inc installing the defective boiler. All the radiators were working properly). Since Komfort Plumbing and Heating, Inc installed their defective boiler the radiators located in the front of the house does not get hot. This cost me additional money because the rear heaters have to work extra hard to warm the front of the house. b) Since February there was a horrible gassy odor that arise each time I turn on their heating system. I immediately brought this to their attention in February. To date this has not been addressed. I was promised a $500.00 rebate. I did not receive it. To summarize everything: DO NOT USE Komfort Plumbing and Heating, Inc. They are very unprofessional, unreliable, and will sell you a defective boiler and will not care about any of the inconvenience they caused. I requested several times that they come to my home to either fix the problem, or take out their defective product and replace it with a new one, or remove their defective boiler and refund my money. To date NOTHING has been resolved. Now I am in the process of starting legal actions against them. Everything I say is 100% true and I have proof. Komfort Plumbing and Heating, Inc Is a horrible company. I paid for the boiler in full upon instillation. They just took my money and left me with a defective boiler that does not heat the entire house. Cause gassy annoying sickening nauseous fumes, and as a result my electric and gas bills has drastically increased. They scammed me out of my money...they can do it to you too A new boiler is suppose to warm your home and save money. A professional company is suppose to respond/resolve your complaints and provide services provided under the warranty. Not ignore your complaints. If you know of any websites or organizations where I can file a complaint or warn other home owners about this horrible experienced I received from Komfort Plumbing & Heating, Inc. Please notify me ASAP.