I purchased Roxio 3 VHS to DVD plus from BEST BUY about 10 months ago. I installed it on my PC using windows10. I tried it out to get a feel for that day and it worked. I recently had issue with the WIN 10 update and I needed to reset my PC. All my software needed to be re installed. The only program I had an issue with reinstalling was (ROXIO). As I tried to install the software; at the point of entering the serial no# I get a message; (the key you entered is invalid) I look at the envelope I check it is correct. I get on their web site do everything they ask, upload pictures of the box, serial no on sleeve, the disk, where I purchased it and when I purchased it. I get a claim no# they say, "they will get back to me by phone3-5 days".They call and I redo everything with them by phone upload the same pics again. Then she says we need the copy of the receipt. I told them I purchased this 10 months ago and I don't have it now. Plus I paid cash. I tell here the reason why I doesn't work. THE KEY IS INVAILID. I needed to re install it and it wont let me. LONG AND BEHOLD: you can only install it once and your screwed. 50.00 for a one time use. They can kiss my behind.