First, I am thankful for this program, although for what they charge, it is a necessity. I was receiving the RA drug Lumiant last year. When I tried to reapply this year, it was ridiculously confusing. I would send the information, and never hear anything. Then, when I called, they would tell me they did not get the right stuff. So I would send again, and never hear. The doctor also sent his information twice, and thought this was crazy treatment. When they FINALLY had the correct information, I called again and they said all was well and the pharmacy would call within 24 - 48 hours to schedule delivery. Of course no one called. When I called Lilly, they said my order had been cancelled -- and would be sent to another pharmacy after it was approved by a supervisor. I was not contacted so after a few days I called again - and by this time I had been out of the medication for over a week. This time I was told to call the new pharmacy in two days, and see if they could "get my meds on the truck." I did, and finally, over a month after starting the process, I received the meds. I also asked to talk to a supervisor, and I was ASSURED that they would have one call me within 48 hours. Of course, no one called. I also want to say I was with the Pfizer (Xeljanz) program, and it was as easy as pie. They called me back promptly, didnt wait for me to call them, they were concerned about my wellbeing, and it was a totally different experience than dealing with Lilly "cares?" . User's recommendation: So with something else.