Received a letter telling me to call customer service. I did for ten days in a row. I tried different times of day. I waited on line for 10 to 15 minutes each time I called. NEVER GOT AN ANSWER. I don't think anyone was there, it's just an automated system and no one was there to answer. I was trying to tell walter drake that I DID WANT THE ITEM I ORDERED. But I had to tell you that by a certain date or you would canccel the order. SO I GUESS I LOST MY ORDER. What a wonderful customer service department you have. HA HA