We have no choice but to accept what we were told and that they were unable to identity the woman who picked up my husbands wallet. Therefore, this criminal gets away and we feel violated and afraid to return because the security system in place is not efficient. They offered us a minimal voucher to move on and accept the facts. So sorry they said but they said it nicely. It was a lot of money taken plus credit cards his veterans membership card his debit card and just little less than $2,000. User's recommendation: Be careful there. Hold on to your belongings for dear life.