I booked return tickets to India for December 2016 with PNR 5W8R23. I had to cancel the tickets due to some personal reasons and was told I will get the refund in 3-4 days. When I did not get the refund called the customer service and was told I will get it in 7-14 days. I waited again. After a month, called them and was given 3-4 days timeframe again. When I did not get it I raised a dispute on my card, after 6 months the card cancelled it stating explore trips terms/conditions. When I called explore trip, they said I will have to use a different card and make a payment of $100 to get the refund back. Did that too, and now 3 years down still waiting for my original refund. I wish I had the time and money to file a legal complaint against exploretrip.