We were first on the delivery schedule but waited for 4 hours! My husband called after the 3 hour window they gave us ran out. Supposedly, they showed up but the furniture wasn't on the truck but didn't bother to call to let us know. We should have learned our lesson 8 years prior to this incident when we ordered a Flexsteel sectional. We were working with a salesman that kept disappearing on us to work with other customers. We had to sit and wait for a total of 3 hours. We also bought a large area rug and a coffee table. We thought that was the worst of it, BUT she decided, on her own that the two sectional pieces were switched around and called my husband at work. He didn't have the order or layout and measurements of our lower level with him. He told her to go ahead and change it. He didn't tell me she called and didn't look at the original order when he came home. He thought she knew what she was doing. 3mths later the sectional was delivered. It was difficult to get it down the basement. When the first piece was brought down I knew it was wrong so back on the truck it went. I called the store and she said she changed it. Instead of placing the correct order right away she decided to come to our house to do her own measurements. She couldn't accept the fact she made a mistake and when I called her boss she told him we took a long time to decide what we wanted which was definitley a lie to save her butt and her job. Finally the correct order was placed and after 6 months of a complete nightmare, we got our furniture. After this fiasco, we will never buy from them again. It's a shame too because they have nice furniture.