This incident has occurred several times! With two separate clients. Long wait time for return trips (hours) then to be told there is no car available to take them back to their start point. My mother waited hours for a car, which never arrived! My grand mother the same situation she is 80+ years old! This has happened in two different boroughs! We understand that we are till in a pandemic but these trips are made in advance things should be already in place for these trips it is very inconvenient not only for the client to access a ride but for the families who are now in a panic with finding a way for their loved ones to get home I hope that this doesn't continue and things can and will get more organized. Sincerely, a concerned family member