On Thursday September 20 we had reservations at the Element Hotel, Times Square,New York City for two nights. When we arrived at midnight, about 12 people from Venezuela had come in just before us. There was only ONE person at the desk. He spent 45 minutes checking all of the people from Venezuela before accommodating the other dozen or so people who were waiting for their rooms! The night manager came down at some point to answer a question someone had but did nothing to help the many people who were waiting to get their rooms. We did not get into our room until 1:00 in the morning. The room was very small, had one chair, and the bathroom had no towel racks. The breakfast buffet was lovely, the best part of the hotel.