20 Apr, 2020 → by ClaimboUser333459
Voucher code [protected] chenille divan bed
1
I ordered one bed on the above code 22nd February 2020. Annoyingly I ordered the wrong size and it would not fit up our stairs. We emailed and requested the smaller size from Durest and let Gogroopie know. About 3 weeks later after almost daily emails I get a Call to say delivery was to be the next day which was a Saturday! The driver opened the van door and found the divan base but no headboard or mattress. I was getting really cheesed off by this now and emailed both Durest and Gogroopie to cancel and ask for refund. I received the refund on the 19 March great I thought = but when I got our credit card bill they had 2 payments of 189.00 out on the 22nd February - when I queried it support said I had not cancelled my order - I only ordered one bed so requested a refund for the 2nd payment. I would just like a refund of £189.00 for the 2nd bed they said I ordered which I did not.