14 Jul, 2019 → by ClaimboUser620076
volaris poor customer service

1

Today 7/14/2019 my mother traveled from Tijuana to Chihuahua, I requested wheelchair assistance as I usually do because she is 83 and has difficulty walking long distances. She arrived in Chihuahua and was told to wait for wheelchair assistance and they left her sitting in the wheelchair in the sun and no one ever came to assist her. She asked a few Individuals for assistance and was told that they worked in baggage and couldn't assist her, to wait for someone to come get her. After a few long minutes of waiting she decided to walk into the airport. They take advantage of the elderly and only care about the money. But is Mexico and no matter how much complaining you do. NOTHING ever happens.
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